Refund policy
All sales are final.
At Yanicakes, every item is made to order—your product is created just for you once your purchase is placed. Because of this custom production process, we’re unable to accept returns or exchanges for items ordered in the wrong size, color, or for change-of-mind requests.
Damaged Items or Manufacturing Issues
If your order arrives damaged or with a manufacturing defect, we’re happy to make it right. Please contact us within 30 days of receiving your item.
To help us resolve the issue promptly, please include a clear photo showing the problem. In most cases, you will not need to return the damaged item.
Once your claim is approved, we will offer either:
- A free replacement, or
- A refund to your original payment method.
If multiple items using the same design are affected, please include an additional photo (or video) showing all impacted products together in one frame.
What Isn’t Covered
- Items ordered in the wrong size, color, or variant
- Minor variations in print placement (up to 0.5 inches for DTG items), which fall within normal production tolerances
- Unsuccessful deliveries resulting from incorrect or incomplete addresses
- In these situations, we can offer a reprint at an additional charge or a partial refund
If you experience any issues with your order, please reach out to us at keke@yanicakes.com
We’ll do our best to resolve the matter promptly.
Thank you for your understanding.
YC